Return & Exchange Policy
Eligibility Requirements
You may return or exchange products within 30 days of delivery, provided they are unused, in original condition, and in their original packaging (including tags, boxes, and all parts). Dolls must be free from stains, tears, or damage to fabrics/features. Anime & Manga Toys must have no scratches, paint chipping, or broken joints. Model Toys must have all parts intact, with no missing pieces or damage to packaging. Used, damaged, or altered items are ineligible.
Return Process
To initiate a return/exchange: 1. Confirm eligibility. 2. Request a return authorization (RA#) via our website. 3. Package the item securely with the RA# inside. 4. Ship back using a traceable method—we are not responsible for lost or damaged returns. Return shipping costs are your responsibility unless the return is due to our error (prepaid label provided).
Refunds & Exchanges
We inspect returns within 5–7 business days. Eligible refunds are issued to the original payment method (3–5 business days to appear). Exchanges include standard shipping; expedited shipping is extra. Original shipping costs are non-refundable unless the return is our fault.
Non-Returnable Items & Special Cases
Non-returnable items: personalized/custom collectibles, clearance/final sale items (unless defective). For damaged/defective items, report within 48 hours—we may request photos and arrange a replacement/refund, covering return shipping. We reserve the right to reject non-eligible or fraudulent returns, returning items at your expense.